We have a hassle free 24 hour cancellation policy unless otherwise listed on your confirmation document. Just call us at least 24 hours prior to your tour to cancel (or reschedule) and receive a full refund, no questions asked. Unfortunately any cancellations or changes received within 24 hours of your tour, late-comers or no-shows, will not be rescheduled or refunded.
Group bookings of 9 or more guests, as well as custom and private bookings have a 7 day cancellation period. Some custom groups have a longer cancellation periods. You will be informed if this is the case.
Accommodation/backcountry cancellations or changes require 31 days notice without penalty.
After the declaration of COVID-19 as a global pandemic on March 11, 2020 by the World Health Organization, our standard cancellation policies apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please read our cancellation policy thoroughly and ensure you understand all travel requirements to arrive on time for your tour in Canada. We encourage all travellers to purchase independent travel insurance to protect them in the event that they are delayed for any reason, including any related to the COVID-19 pandemic.
We or the supplier reserve the right to cancel tours or change location due to unforeseen circumstances. In the event of a cancellation on our part you will be refunded by Discover Banff Tours. Discover Banff Tours can not be held liable for any injuries, losses or damages in any such way.