We have a hassle free 24 hour cancellation policy unless otherwise listed on your confirmation document. Just call us at least 24 hours prior to your tour to cancel (or reschedule) and receive a full refund, no questions asked.
Unfortunately any cancellations or changes received within 24 hours of your tour, late-comers or no-shows, will not be rescheduled or refunded.
Group bookings of 9 or more guests, as well as custom and private bookings have a 7 day cancellation period. Some custom groups have a longer cancellation periods. You will be informed if this is the case.
Accommodation/backcountry cancellation or changes require 91 days notice without penalty.
We or the supplier reserve the right to cancel tours or change location due to unforeseen circumstances. In the event of a cancellation on our part you will be refunded by Discover Banff Tours.
Discover Banff Tours can not be held liable for any injuries, losses or damages in any such way.