Airport Shuttles

Clients departing on scheduled services from Calgary International Airport are asked to check-in at the Banff Airporter® Desk located on the Main Arrivals Level, between exit doors 5 & 6. 

Departures from the airport are prompt at the scheduled times listed, however, we will do our very best to accommodate late arrivals. 

For hotel pickups, the shuttle coaches will generally pull up curbside or in front of the hotel. Please refer to the front desk of your requested hotel for the exact locations.  

Please be ready 10 minutes prior to your scheduled pickup time and expect us no later than 15 minutes past your scheduled pickup time for Banff pick-up locations.  In Canmore, pick up is at the listed time.

Departures from the airport are prompt at the scheduled times listed.

For guests taking the shuttle to the Calgary Airport, we recommend planning your arrival at the airport at least two hours prior for domestic flights and three hours prior for international flights.

When flying into Calgary, plan to spend 30 minutes in domestic arrivals and 45 minutes in international arrivals prior to your shuttle. This gives you ample time to collect your baggage, pass through customs and check-in for your shuttle service at the airport.

Departures from the airport are prompt at the scheduled times listed, however, we will do our very best to accommodate late arrivals. 

In the event that you miss your pick-up, you must phone the number on your voucher immediately. If possible, you may be able to take the next available motorcoach.

Airport agents track your flight details to make the best arrangements possible. If you miss the 22:30 (our latest departure) due to flight delays, you can catch a cab and we’ll refund your booking the next morning.

We operate much like the airlines in that the total number of bags permitted is the same. So if you arrived by air, there should be no restrictions other than those experienced by the airline. 

Please be sure to box all bikes and skis and let us know if you have any oversized items such as cellos or stand-up basses.

All scheduled reservations are transferable, changes in bookings are free of charge and unused portions of travel qualify for a refund. Refunds apply when you contact us prior to your date of travel.