The situation due to COVID-19 remains fluid and we aim to keep changes listed here.
The safety of our team and our guests is our primary concern. Here are the steps we are implementing for everyone’s safety in our reservations store and on our guided tours to help prevent the spread of COVID-19.
We have a hassle free 24 hour cancellation policy unless otherwise listed on your confirmation document.
Tours operating on a public basis will continue to operate at reduced capacity.
Face coverings (cloth masks) are mandatory for all guests aged 2 years and older and our guides while on our vehicles, in our reservation store and whenever social distancing of 2 metres is not possible. Please bring your own mask if you have one, or otherwise we will provide you with one.
The reservation store is temporarily closed until 21 May, please contact our reservation team by phone on (403) 760-5007 or email to email@example.com in the interim.
All vehicles/tours are equipped with hand sanitizer.
Guests and guides must sanitize hands each time they board and disembark the vehicle.
Hard surfaces, and high touch points in the vehicle will be disinfected after each tour.
Vehicles will be cleaned throughly using proper disinfectant after every tour they are assigned to.
Our team will answer COVID screening questions daily.
Guests will be required to answer COVID screening questions prior to booking and on the day of their tour.
Tours, Activities, Events (as at May 6, 2021):
ATV Tours: commences on 4 June with mandatory face masks when at the base, cabin and in close proximity to others.
Banff Gondola: currently open with mandatory face masks. Indoor facilities including the theatre, Northern Lights Alpine Kitchen, Sky Bistro and interpretive centre are currently closed. Take out remains open at Castle Mountain Coffee, and Peak Patio is now open.