Reservations Agent

Discover Banff Tours operates a store and reservations centre on Banff Avenue. In the summer months, we also operate a canoe & kayak rental concession on the Bow River, close to downtown Banff. Summer staff will often have shifts at both the store and the canoe docks.

Here's a bit more about each role:

Reservation Agent

Why this job is cool

You'll experience the mountains and build memories that last while working in a fun and diverse work environment. You'll learn about the local area and have lots of interaction with guests from around the world. Our in house training will provide you with the tools to help visitors make the most of their time in the Canadian Rockies.

Term

We offer full time seasonal work. There is a short time during the fall (Mid October - End November) and spring (Mid April - Mid May) where we may not require numerous full time staff due to drops in levels of visitors in these off-seasons.

Essential Requirements

• Experience in travel/tourism industry
• Experience in reservations, sales and/or retail preferred but not essential
• Knowledge of the local area
• Basic computer knowledge / skills
• Highly organized
• Ability to multi task and work in a fast paced environment
• Strong communication skills
• High level of attention to detail
• 'Can do' attitude with a hard working and enthusiastic personality
• Able to work both in a team and unsupervised

A Sample of Daily Tasks

• Make bookings for sightseeing and activity tours through liaising with customers in the store, via phone, email or fax
• Provide local and tour information to customers through all methods of communication
• Sell retail products
• Liaise with operations / guides on a daily basis and other company departments when required
• Liaise and negotiate with third party tour companies and suppliers when required
• Maintain store cleanliness along with presentation of retail stock and tour information at all times
• All other tasks as requested by supervisor
• Perform cash out procedures accurately
• Provide excellent customer service

We are hiring for summer 2012, please contact lucy@banfftours.com with a covering letter and your resume.